Lifetime Warranty: A Commitment to Quality and Durability

When you invest in a product, you expect it to last. That's why our Lifetime Warranty policy is more than just a promise - it's a testament to the quality and craftsmanship built into every item we sell.

This unparalleled warranty demonstrates our unwavering confidence in the products we offer. We stand behind them 100%, knowing that with proper care and use, they will serve you faithfully for years to come. No matter what life throws your way, you can rest assured that your purchase is protected.

Unlike limited warranties that expire after a set period, our Lifetime Warranty has no expiration date. It covers the original purchaser for as long as they own the item, giving you the peace of mind that your investment is safeguarded. Should any defects in materials or workmanship arise, we will repair or replace the item at no cost to you.

This commitment to excellence is what sets us apart. When you choose our products, you're not just buying an item - you're investing in a relationship built on trust and reliability. Our Lifetime Warranty is more than a selling point; it's a reflection of the pride and care we put into every single thing we make.

We back up our lifetime warranty with a proven track record. Our low percentage of warranty claims and a loyal customer base spanning over 40 years speak for themselves.

Your Custom Hide product will be repaired free of charge and shipped back to you within 15 business days.

If your Custom Hide item should require repair, you must first contact our customer service by emailing Cservice@customhide.com for issuance of an RA number, and instructions on how to proceed with your repair claim.

(Please provide your order number, or other order details when emailing our repair department.)

 There is a shipping and handling charge of $22.50 for each item submitted for repair after two years from the original purchase date.

Packages without an RA number will not be accepted. 

This warranty does not serve as a replacement/refurbishment policy of products and/or parts. It entails the repair of Custom Hide products. Parts removed, altered and/or repairs done by a third party will void the warranty.
Replacement of lost parts are available at an additional cost. Scuffing, staining, fraying, lacerations and normal wear and tear to our products while being used are not covered by the warranty but, we will be more than happy to provide suggestions for treatment.