I made my purchase on February 2024. I received the backpack promptly after the stated wait time. The quality, craftsmanship, and design were stellar. Upon further review of the inside zipper pocket, there was a small section (~2cm) which was missing stitching. I contacted the customer service team next day and sent them pictures of the gap. Without hesitation, the team requested I return the backpack for them to inspect and correct the missing stitching. Their turnaround was exactly one week, as they stated. After receiving the backpack for a second time, it was in perfect condition. The team made a great product and more importantly, backed their lifetime warranty immediately. Will buy again from them again.

This is my first leather backpack and I love it. It has exceeded my expectations, is the right size, is comfortable, and is excellent quality and durability. I will be using it regularly for many years.

Beautiful piece of American leather artisanry. How Custom Hide manage to finesse such sturdy, full-grain cow leather is something else. My only regret is the bag probably has more earth years left than I do.

Well worth it. Love the size... love the color... love the craftsmanship...it’s perfect!

I received the backpack for Christmas. It is exactly what I have been looking for- gorgeous and beautifully constructed. I will enjoy it for may years and look forward to "breaking" it in.